We value user trust and handle personal information with care. This page explains our general privacy practices in a clear and transparent way.
1. Information We Collect
We may collect personal information that users voluntarily provide, including name, phone number, email address, city, booking details, traveler information, support messages, and any information submitted through forms, calls, WhatsApp, or website interactions.
2. How We Use Information
We may use collected information to:
- respond to inquiries and support requests,
- process bookings and service requests,
- send confirmations, updates, and operational communication,
- improve our website and service quality,
- maintain security and prevent misuse, and
- comply with legal or regulatory obligations.
3. Information Sharing
We do not sell personal information. We may share data only where necessary for operational purposes, such as with payment providers, service partners, travel partners, consultants, technical providers, or legal authorities where required by law.
4. Cookies and Website Analytics
Our website may use cookies, analytics tools, or similar technologies to understand usage patterns, improve performance, remember user preferences, and enhance the browsing experience.
5. Data Retention
We retain information only for as long as reasonably necessary for business, legal, security, operational, or customer support purposes, unless a longer retention period is required by law.
6. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no digital system can be guaranteed to be completely secure, and users should also take care when sharing personal information online.
7. User Rights
Depending on applicable law, users may request access to, correction of, or deletion of their personal information, subject to legal, contractual, and operational limitations.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security standards of third-party platforms.
9. Children’s Privacy
Our services are generally not intended for children to use independently without parental or guardian involvement. If personal information relating to a child is submitted, it is expected to be done by a parent, guardian, or authorized family member where appropriate.
10. Updates to this Policy
We may revise this Privacy Policy periodically. Any changes become effective upon publication on this page unless otherwise stated.
11. Contact
For questions about privacy practices, data handling, or user information requests, users may contact the support team through the official website contact details.