Important: Refund eligibility may depend on the type of booking, timing of cancellation, third-party vendor commitments, and any special terms shown at the time of purchase.
1. General Refund Principles
We aim to keep our refund process fair, transparent, and professional. Refund decisions are made based on the service booked, the stage of fulfillment, third-party reservation commitments, and the timing of the cancellation request.
Some bookings may be fully refundable, partially refundable, transferable, or non-refundable. The exact treatment may vary depending on the nature of the service or package.
2. Cancellation by Customer
If a customer wishes to cancel a booking, the request must be submitted through our official support channel. Refund eligibility may be affected by:
- the date and time of cancellation,
- whether vendor or travel arrangements have already been confirmed,
- whether the booking includes non-recoverable third-party costs, and
- whether the booking was made under any promotional or special pricing condition.
3. Non-Refundable Charges
Certain charges may be non-refundable once incurred. These may include convenience fees, processing fees, third-party reservation charges, permit-related costs, or any non-recoverable vendor commitments already made on behalf of the customer.
4. Rescheduling and Adjustments
In some cases, customers may request to reschedule instead of cancel. Approval of rescheduling requests depends on operational feasibility, vendor availability, and applicable pricing differences at the time of change.
Rescheduling is not guaranteed and may involve additional charges where applicable.
5. Cancellation by Us
If we cancel a service, tour, or booking for operational reasons, safety reasons, regulatory requirements, or force majeure conditions, we may offer one of the following based on the situation:
- rescheduling to another available date,
- credit for future use, or
- a full or partial refund as appropriate.
6. Refund Processing Time
Once a refund is approved, it will generally be processed back to the original payment source within a reasonable processing period. Actual credit timelines may vary depending on banks, payment gateways, and financial institutions.
7. How to Request a Refund
To request a refund, the customer should share their booking details, registered contact information, and reason for cancellation through the official support channel. Incomplete requests may delay review and resolution.
8. Final Interpretation
This Refund Policy should be read together with our Terms & Conditions and any service-specific terms presented at the time of booking. Where a package or vendor has separate refund rules, those service-level rules may also apply.